Terms And Conditions

The terms "we", "us", "our", "Company" and "Cubabooking.com" refers to Algarenginetour Unipessoal Limitada, registered in Portugal, having its Registered Office at Rua Ramalho Ortigão- M. Centre, Distrito: Faro, Concelho: Albufeira, Freguesia: Albufeira e Olhos de Água 8200-604 Albufeira, its affiliates and/or their respective suppliers and providers and “you”, “User(s)”, “your” and/or “yourself” refers to the individual person creating an account with us and/or the customer booking a reservation though us directly through this website, or indirectly through any of our affiliates through whom we provide services.

PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING, USING, OBTAINING OR AVAILING ANY PRODUCTS OR SERVICES BY CUBABOOKING.COM. THE TERMS SHALL GOVERN THE USE OF THE WEBSITE, MOBILE APPLICATION, CALL CENTRES (COLLECTIVELY REFERRED TO AS “CUBABOOKING.COM PLATFORM/ PLATFORM”) WHICH ENABLES THE USER TO CONNECT WITH US IN RELATION TO THE SERVICES OFFERED THROUGH THE CUBABOOKING.COM PLATFORM/ SERVICES. BY ACCESSING AND/OR USING THE CUBABOOKING.COM PLATFORM YOU ARE AGREEING TO COMPLY WITH THESE TERMS OF USE.

We reserve the right to change or revise the terms and conditions of this agreement at any time by posting any changes or a revised agreement on this website. The changed or revised agreement will be effective immediately after it is posted on this website. Your use of the website following the posting any such changes or of a revised agreement will constitute your acceptance of any such changes or revisions. Use of platform by you signify your acceptance to all such terms, conditions, and notices. If you do not wish to be bound by these terms of use, we request that you may discontinue access or use of the platform. These conditions must be read in conjunction with any other applicable terms and conditions governing the use of cubabooking.com platform and services. We encourage you to review this agreement whenever you visit the website to make sure that you understand the terms and conditions governing the use of our services. You agree that these Terms of Use are supported by good and valuable consideration the receipt and sufficiency of which you hereby acknowledge. Such consideration includes your use of the Platform and the information and content available on the same.

1.AGE RESTRICTION

The Platform is only made available to users 18 years of age or above. While individuals under the age of 18 may utilize/browse the Cubabooking.com Platform, but they shall do so only with the involvement, guidance and supervision of their parents and / or legal guardians, under such parent / legal guardian’s registered account. Cubabooking.com reserves the right to terminate User’s access and refuse to provide User with access to the Cubabooking.com Platform if Cubabooking.com discovers that User is under the age of 18 years.

DISCLAIMER

Your use of this Platform is at your own risk and initiative and you shall be responsible for compliance with any applicable local or international laws. The information on the Platform is published in good faith and for general information/guideline purposes only. We aim to present the most accurate information possible but make no claims or guarantees about the veracity of anything here, and we accept no liability. Cubabooking.com does not guarantee the accuracy of the ratings. Cubabooking.com may make improvements and/or changes on this website at any time. Any reliance you place on such information is therefore strictly at your own risk. In no event shall Cubabooking.com be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, the use of this website or with the delay or inability to use this website, or for any information, products and services obtained through this website, or otherwise arising out of the use of this website, whether based on contract, tort, strict liability, or otherwise.

 
PURPOSE AND SCOPE

Cubabooking.com through the Cubabooking.com Platform connects Users with third parties (“Channel Partners/ Service Providers”) to help the Users avail Services provided by these third parties. Cubabooking.com Platform offers Services to its Users by offering its products which shall include but shall not be limited to:

  • Stays
  • Flights
  • Transfers
  • Car Rentals
  • Attractions
  • Packages

 

 
USE OF THE SERVICE

You may access the Platform by registering to create an account ("Account") through Cubabooking.com ID and password or other log-in ID and password (collectively, the "Account Information"). The registration and use of the Account are limited solely for the purposes of acquiring the Services offered at the Platform and is subject to the Terms of Use. You will be responsible for maintaining the confidentiality of the Account Information and are fully responsible for all activities that occur under Your Account.
Cubabooking.com also allows access to the Cubabooking.com Platform for unregistered users. At the time of registration, you shall ensure that the Account Information provided by you in the Cubabooking.com Platform registration form is complete, accurate and up to date. Use of another user’s account information is expressly prohibited.

 
ACCEPTABLE USE

You may not access our Platform or avail Services in any way that violates any applicable local, national or international law, rules or regulations. You agree not to access without authority, interfere with, damage or disrupt any part of our Platform or our Service or any equipment used in the provision of our Service. We reserve the right to take appropriate legal action against anyone who is found engaged in activities that hinder other people’s access of the Platform, makes improper use of our support services or submit false reports of abuse or misconduct and/or carries out any prohibited activity according to the local community standards and as determined by Cubabooking.com in its sole discretion.

You agree to:

  • immediately notify Cubabooking.com of any unauthorized use of your Account Information or any other breach of security,
  • ensure that you exit/log out from the Account at the end of each session
  • not disclose your password to any third party
  • you will take responsibility for any activities or actions under your Account, whether or not you have authorized such activities or actions. Cubabooking.com cannot and shall not be liable for any loss or damage arising out of your failure to comply with this clause. You may be held liable for losses incurred by Cubabooking.com or any other customer or visitor to the Cubabooking.com Platform due to authorized or un-authorized use of your account as a result of your failure in keeping its Account Information secure and confidential.
As a pre-condition of use of the Cubabooking.com Platform the User agrees, acknowledges, confirms and undertakes that the registration data, information/data provided or uploaded onto the Cubabooking.com Platform by the User: a. shall not be false, inaccurate, misleading or incomplete; or b. shall not be fraudulent or involve the use of counterfeit or stolen Credit Cards; or c. shall not infringe any third party's intellectual property, trade secret or other proprietary rights or rights of publicity or privacy; or d. shall not be defamatory, libellous, unlawfully threatening or unlawfully harassing; or e. shall not create liability for Cubabooking.com or cause Cubabooking.com to lose (in whole or in part) the services of Cubabooking.com’s ISPs or other service providers/suppliers. If the User contravenes the foregoing or Cubabooking.com has reasonable grounds to suspect that the User has contravened the foregoing, Cubabooking.com has the right to indefinitely deny or terminate User's access to the Cubabooking.com Platform and to refuse to honor the User's request(s).

 

 

2.PRIVACY POLICY

Cubabooking.com strongly values User’s privacy and believes in protecting user privacy and in providing user with notice of Cubabooking.com’s use of data. This policy describes how we treat user information that we collect on Cubabooking.com and other offline sources. This Privacy Policy applies to current and former users of Cubabooking.com.
By visiting and/or using our website and/or availing service from Cubabooking.com you agree to this privacy policy.

3.COMPANY CONTACT INFORMATION

Cubabooking.com is an intellectual property of MGM Muthu Hotels LIMITED COMPANY NUMBER - C368253, Nicosia - Cyprus
You can reach us through: contact

4.PERSONAL INFORMATION COLLECTION DISCLAIMER

This Personal Information Collection Disclaimer outlines our practices regarding the collection, use, and protection of personal information when you visit our website.

By using our website, you consent to the practices described in this disclaimer. If you do not agree with our practices, please do not use our website.

Types of Personal Information We Collect

We may collect various types of personal information, including but not limited to:
  • Contact Information: This may include your name, email address, postal address, and phone number.
  • Demographic Information: This may include your age, gender, and location.
  • Usage Information: We may collect information about how you use our website, including your IP address, browser type, and operating system.
  • Cookies: We may use cookies and similar tracking technologies to collect information about your browsing activities on our website.
How We Collect Personal Information
We may collect personal information from you in the following ways:
  • Voluntary Submission: You may provide personal information when filling out forms on our website, subscribing to our newsletter, or participating in surveys or contests.
  • Automated Collection: We may automatically collect certain information through cookies and similar technologies as you navigate our website.
How We Use Personal Information
We use the personal information we collect for the following purposes:
  • To provide you with the products, services, or information you request from us.
  • To communicate with you, including responding to your inquiries and sending you updates and promotional materials.
  • To improve our website's content and functionality.
  • To analyze website usage and trends.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no data transmission over the internet or storage system can guarantee 100% security.

Sharing Personal Information

We may share your personal information with third parties under certain circumstances, such as when required by law or with your explicit consent.

Your Rights

You have certain rights regarding your personal information, including the right to access, correct, or delete your data. Please contact us if you wish to exercise these rights.

Changes to This Disclaimer

We may update this Personal Information Collection Disclaimer from time to time. Any changes will be posted on this page with an updated effective date.

Payment and billing information:

Regarding payment and billing information, we may gather details such as your billing name, billing address, payment method, and credit card information when you initiate a booking or make a payment through Cubabooking.com. Upon proceeding with the booking process, you will be directed to the payment gateway, where you will securely complete the transaction using your credit card details. After receiving confirmation of payment from the payment gateway, we will confirm the booking and provide you with a booking confirmation. It is important to note that we do not retain your credit card details on our website for security reasons.

Geological information: Such as address, zip code, location solely for the purpose of providing you better service at Cubabooking.com.

Demographic information: We may collect demographic information about you. Places you book, places you visit, for the purpose of guiding you with respect to the services availed from Cubabooking.com.

Other information: If you use our website, we may collect information about your IP address and the browser you are using, we might look at what site you came from, duration of time spent on our website, page access, or what site you visit when you leave us. We might also collect the type of mobile device you're using or the version of the operating system your computer or device is running.

4.PURPOSE OF COLLECTING USER INFORMATION

The purpose of collecting information from you is to provide service to you and to help you organise your online bookings and ensure you get the best service possible.

We also use your personal data to contact you about the latest deals, special offers and other products or services we think you might be interested in. We also use your personal data for the followings purposes:

  • We use your personal data to complete and administer your bookings and reservations which is essential for us to provide this service for you. This includes sending you communications that relate to your Reservations, such as confirmations (including, where applicable, providing you with a proof of purchase and/or payment), modifications and reminders.
  • We provide customer service to connect with our customer service staff and to allow us to respond.
  • Cubabooking.com users can create an account on our website or apps. We use the information you give us to administer this account, allowing you to do a number of useful things such manage your bookings and reservations, take advantage of special offers, make future bookings and reservations easily and manage your personal settings.
  • We use your information for marketing activities. These activities include:
    1. Using your contact information to send you regular news about travel-related products and services. You can unsubscribe from email marketing communications quickly, easily and at any time. All you need to do is click on the ‘Unsubscribe’ link included in each newsletter or other communication, or manage your preferences via your account settings.
    2. Based on your information, individualised offers might be shown to you on the Cubabooking.com website, in mobile apps or on third-party websites/apps (including social media sites) and the content of the site displayed to you might be personalised. These could be offers that you can book directly on the Cubabooking.com website, on co-branded sites, or other third-party offers or products we think you might find interesting.
    3. When you participate in other promotional activities (such as sweepstakes, referral programmes or competitions), only relevant information will be used to administer these promotions.
  • We use your information to communicate with you including by email, by chatbot, by post, by phone or by texting you. We process the communications you send to us for the purpose of handling any booking requests, customer service, administrative messages.
  • We use your information to improving our services for analytical purposes and product improvement. This is part of our commitment to making our services better and enhancing the user experience.
  • We use your information to providing the best price applicable to you, depending on where you are based.
  • We may also use your information for Legal purposes in order to handle and resolve legal claims and disputes, for regulatory investigations and compliance, to enforce the Cubabooking.com online reservation service terms of use or to comply with lawful requests from law enforcement.

5.HOW THE INFORMATION IS STORED AND PROTECTED

We take steps to protect your personal information from unauthorized access and against unlawful processing, accidental laws, destruction, and damage. We will only keep your personal information for as long as we reasonably require, and in any event only for as long as the data protection legislation allows. When you have chosen a password which allows you to access certain parts of the website, you're responsible for keeping this password confidential. We advise you not to share your password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure and although we will take steps to protect your personal information, we cannot guarantee the security of your personal information transmitted via the website. Any transmission is therefore at your own risk.

We follow industry standards on information security management to protect sensitive user information.

6.SHARING OF USER INFORMATION WITH THIRD PARTIES

There are different parties integrated into Cubabooking.com’s services for the purpose of provision of service to the User. The primary reason we share User data to third parties is to enable user to complete the reservation. We involve third parties such as Hotels, Private Accommodation Providers, Financial institutions, Advertisers, Insurance Providers, Car Rental Agencies, Travel Agencies, Airlines, Tour Operators and other Tourism Service Providers in Cuba. In case where we’re required to by law, we might share your data with governmental or other authorities.

RESERVATION/BOOKING TERM

The User agrees, acknowledges and confirms that before placing any order on the Cubabooking.com Platform, the User shall check the Service description and price carefully and by placing an order for a Service you agree to be bound by these terms including the Services’ description. You shall only place the order after fully satisfying yourself with the price, description, look as has been displayed on Cubabooking.com Platform. Cubabooking.com shall not be responsible for unsatisfactory or delayed performance of services or damages or delays as a result of Channel Partner/ Service Provider’s act’s or omissions. The User does hereby agree, promise, declare, confirm, covenant, undertake and represent & warrant that Cubabooking.com

a. prevents/may prevent the User from:

(i) entering into a valid contract under the applicable laws; and
(ii) making valid payment to Cubabooking.com for Services ordered by the User.

b. In the event of detecting any suspicious activity from User’s account, Cubabooking.com reserves the right to cancel all pending and future orders owing to any such incident without any liability to the User.

c. In a credit card transaction; the User must use their own credit card for which User has full right & authority to validly use such Credit Card for making payment to Cubabooking.com. Cubabooking.com shall not be liable for any credit card fraud. The liability to use a card fraudulently will be on the User and the onus to 'prove otherwise' shall be exclusively on the User.

d. While using the Cubabooking.com Platform User shall always strictly comply with the payment procedure and the terms mentioned herein in their entirety.

e. The User’s use of the Service shall be deemed that the User is fully satisfied with the description, look and design of the accommodation/service and usage fee of the accommodation/service as has been displayed on Cubabooking.com 's Platform.

f. The User agrees and acknowledges that in the Cubabooking.com Platform all Services are offered only at the sole discretion of Cubabooking.com.

7.PAYMENT

The price of the Products and Services are listed on the Platform. Prices will either be inclusive or exclusive of taxes, as stated on the Platform. The prices are subject to change at any time without any notice. You hereby agree and understand that you will have to pay the price as mentioned on the Cubabooking.com Platform for the concerned Services via the payment mode provided on the Cubabooking.com Platform upon which the User’s requested booking will be confirmed. Once the booking has been confirmed, Cubabooking.com will debit this amount from the payment mode selected by the User. The User agrees and acknowledges that the payment procedure may call for and require additional verification of or information from the User and the User undertakes to provide complete, correct and proper information. Cubabooking.com uses third party payment providers to receive payments from User. Cubabooking.com is not responsible for delays or erroneous transaction execution or cancellation of reservation due to payment issues. Cubabooking.com takes utmost care to work with third party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers.

8.TERMINATION

We reserve the right in our sole discretion and at any time to terminate or suspend your use of and/or block your access to the Platform for any reason including without limitation, failure to comply with the letter and spirit of the these Terms of Use..

9.NO WARRANTY

The information, materials, Services available on the Cubabooking.com Platform are on an “As is” basis and may inadvertently include inaccuracies, typographical errors, or outdated information. Cubabooking.com is not responsible for and shall not be bound to honor typographical or pricing errors on the Cubabooking.com Platform. Cubabooking.com reserves the right to refuse or cancel orders at any time, including but not limited to the orders that contain incorrect prices or product descriptions, orders in which Cubabooking.com believes the User has violated applicable laws or these terms, orders that Cubabooking.com believes are harmful to Cubabooking.com or orders that Cubabooking.com believes are fraudulent or based on illegal, fraudulent or deceitful use/furnishing of information or based on false information. It is hereby further clarified that Cubabooking.com and Channel Partners/Service Providers are separate and independent entities and Cubabooking.com does not work as representative or agent of the Channel Partner/Service Provider.

By using the Cubabooking.com Platform the User hereby acknowledges and agrees that Cubabooking.com has no control over the conduct or behavior of the management of any property or the quality, fitness or the suitability of the services provided by the third party offering services. Commentary and other materials posted on our Service are not intended to amount to advice on which reliance should be placed. We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our Service, or by anyone who may be informed of any of its contents. Cubabooking.com expressly disclaims any warranties whether expressed or implied about the accuracy, completeness, correctness, suitability, reliability, availability, timeliness, quality, continuity, performance, error free or uninterrupted operation/functioning, fitness for a particular purpose, workmanlike effort, non-infringement, lack of viruses or other harmful components of the Services and/or products. Cubabooking.com shall not be responsible for the delay or inability to use the Cubabooking.com Platform’s unrelated functionalities, the provision of or failure to provide functionalities, or for any information, software, Services, functionalities and related graphics obtained through the Cubabooking.com Platform, or otherwise arising out of the use of the Cubabooking.com Platform, whether based on contract, tort, negligence, strict liability or otherwise. Further, Cubabooking.com shall not be held responsible for non-availability of the Cubabooking.com Platform during periodic maintenance operations or any unplanned suspension of access to the Cubabooking.com Platform that may occur due to technical reasons or for any reason beyond Cubabooking.com’s control. The User understands and agrees that any material or data downloaded or otherwise obtained through the Cubabooking.com Platform is done entirely at their own discretion and risk and they will be solely responsible for any damage to their computer systems or loss of data that results from the download of such material or data. Cubabooking.com accepts no liability for any errors or omissions, with respect to any information provided to the User.

10.Third Party Links

The Cubabooking.com Platform may at Cubabooking.com’s sole discretion, contain links to Cubabooking.com Platform owned and maintained by persons or entities other than Cubabooking.com. Cubabooking.com may also provide links to the other sites for purpose of enabling the User to make payment to Cubabooking.com. Any of the aforementioned links do not constitute an endorsement by Cubabooking.com of any such sites and are provided only as a convenience. Cubabooking.com is not responsible for the content or links displayed on such sites. Cubabooking.com is not responsible for the privacy practices of such sites which Cubabooking.com does not own, manage or control. Similarly, Cubabooking.com does not regularly review, and makes no warranty or representation regarding materials posted, or Services or services offered, on the sites to which this Cubabooking.com Platform may be linked and Cubabooking.com shall not be responsible for any deficiency thereof. Cubabooking.com does not endorse any or all of the materials, Services, and services available on such linked sites, and Cubabooking.com expressly disclaims responsibility for the contents of any linked site, the accuracy of any information contained in a linked site, and the quality of the Services and services offered at any linked site. Any decision to view the contents of any linked site is solely the responsibility of the User and is made at the User’s own risk.

If there is a dispute between the User(s) and any third party, the User understands and agrees that Cubabooking.com is under no obligation to become involved. If there is such a dispute, you hereby release Cubabooking.com, our Affiliate Companies, officers, directors, employees and distribution partners etc. (collectively, the “Indemnified Entities”) from claims, demands and damages of any kind or nature, arising out of, relating to, or in any way connected with such dispute.

11.Intellectual Property

Cubabooking.com is either the owner or the licensee of all intellectual property rights on the Platform and in the content published on the Platform. All artwork, advertisement pictures, branding, text, graphics, designs, brand logos, audio, video, interfaces and /or any other information is subject to third party proprietary rights. The User may not modify, publish, copy, transmit, transfer, sell, reproduce, modify create derivative works from, license, distribute, frame, hyperlink, download, repost, perform, translate, mirror, display or commercially exploit the same in any way.

The User agrees that any feedback, comments, ideas, suggestions, information, or any other content which User contributes to Cubabooking.com or Cubabooking.com Platform (including the name the User submits with any content) will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Cubabooking.com to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works from, display worldwide, or act on such content without additional approval or consideration in any form, media, or technology now known or later developed for the full term of any rights that may exist in such content, and the User waives any claim to the contrary. The User represents and warrants that User owns or otherwise controls all the rights to the content that he/she may contribute to this Cubabooking.com Platform and that use of his/her content by Cubabooking.com shall not infringe upon or violate the rights of any third party.

 

12.Indemnification

Without prejudice to and in addition to any other remedies, reliefs or legal recourses available to Cubabooking.com herein or any applicable laws or otherwise, User agrees to indemnify, defend and hold harmless including the Indemnified Entities from and against any and all losses, liabilities, claims, damages, demands, costs and expenses (including legal fees and disbursements in connection therewith and interest chargeable thereon) that may arise in connection with (i) User’s access to or use of the Platform; (ii) any actual or alleged violation or breach by User of these Terms; (iii) any actual or alleged breach of any representation, warranty or covenant that the User has made to us; or (iv) User’s acts or omissions. The User agrees to cooperate fully with us in defense of any claim that is the subject of his/her obligations hereunder.

13.Limitation of Liability

Under no circumstances shall the Indemnified Entities be liable for any damages of any kind whatsoever including but not limited to direct, indirect, incidental, punitive, exemplary and consequential damages, damages for loss of use, data or profits, or other intangible losses, arising out of, relating to, or in any way connected with the Platform or these Terms of Use. User’s sole remedy for dissatisfaction with the Platform including, without limitation, the Platform content is to stop using the Platform. Such limitation shall also apply with respect to the damages incurred by reason of Services received through or advertised in connection with the Platform or any links on the Platform. Such limitation shall also apply with respect to damages incurred by reason of content posted by a third-party or conduct of a third party on the Platform.

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